Videoslots

Assessment

8.3/10

Visit

Best of Videoslots

• Jackpot slots
• The Wheel of Jackpots
• Battle of Slots
• Live chat and phone

Author

Brian Dekker

betting expert

"The best slots and video slots come together in a casino where there is no shortage of roulette, live roulette or blackjack."

Videoslots is one of the latest operators to enter the increasingly expansive universe of online casinos in the Philippines. This online casino has its origins in Sweden, at least its founders, although the company is registered in Malta and does not have a physical presence in our country. However, it does have the necessary licenses to operate in the Philippines, granted by the General Directorate for the Regulation of Gambling (DGOJ).

It goes without saying that its name is due to one of the star games in any casino, be it physical or online like this one. As we will see throughout this analysis, Videoslots goes beyond slot machines. However, for now, we will only find online casino games. It does not have a sports betting section, and it also does not have additional games such as bingo or online poker.

Our experience in Videoslots

When we first arrive at Videoslots, we are likely to be surprised by what we see. One could say it has a vintage design in contrast to the ultra-modern look favored by other operators. It is also true that the design is not the most attractive, at least in our modest opinion, as we see a certain clustering of games. In the central part, we see a sort of section for Winners, although the messages are not always in Spanish; and if we go to slot machines, no game appears.

Focusing on the game offer, we can see that video slots are accompanied by roulette and blackjack. It's striking that this operator distinguishes between slots and video slots, as well as Jackpots. It has over 160 game providers, among which stand out 1X2 Gaming, Authentic Gaming, BTG, Evolution, Gaming1, iSOFTbet, Merkur Gaming, Microgaming, NetEnt, Play'N'Go, PlayTech, Pragmatic Play, RED7 or Red Tiger.

We don't have a loyalty program, but we do have two internal promotions or competitions that we want to highlight. The first one is Battle of Slots, which includes regular battles at scheduled times, as well as those with guaranteed prizes, freerolls, freezouts, or even Sit&Go, similar to poker. The other one is The Wheel of Jackpots, a special roulette with three mega jackpots. Undoubtedly, these are two very interesting initiatives available only to users who have been registered for 30 days and have a verified account.

There are several aspects that reveal that this is a foreign operator with little to no experience in Philippines. For example, the payment methods list includes numerous options not available in our country, the live chat will not assist Philippines in Spanish, and the FAQs mention a welcome offer for new players, something that obviously is not allowed in Philippines. Small details that are still very striking.

Games offer

We have already reviewed the numerous videogame providers at Videoslots, which do not allow Philippines to play in demo mode. While other operators have a section for slots and another for casino, here each game has its quick access, which undoubtedly facilitates access to them. The videoslots are the main attraction, and the selection of roulette is also good. The main weak point is the blackjack selection. There are over 600 games available in total.

✅ Video slots

We are looking forward to more than 600 video slots, including popular titles such as Gonzo's Quest, Starbust, Dead or Alive, Guns'n'Roses, Immortal Romance... A series of games that we know well and that promise a great gaming experience. You can filter them by provider, but also by those that offer bonus games, freespins or features such as sticky wilds, SuperSlice, Accumulative Wilds, Random Wilds or Jackpots, although at the time of our analysis there is only one game.

✅ Roulette

We are approaching a dozen options, with the added bonus that we can play European, French, and American roulette. Here we find a lightning roulette with its multipliers and two automatic ones - European and French - to which a quick ball roulette is added. We will highlight the two American roulettes. We did not find VIP, premium tables, or anything like that.

✅ Blackjack

We mentioned that blackjack was one of the aspects to improve in this casino, as it only offers Philippines three blackjack games. These are the BlackJack First Person by Evolution Gaming, a game commonly found in many operators; a Classic BlackJack, and a Back BlackJack, which is a version we don't usually come across. In summary, it's sufficient, but doesn't offer much more.

✅ Live Casino

Finally, we stop at the live casino, where we have a dozen live roulette tables, the vast majority of them with croupiers. If in the virtual roulette section we highlighted that you can play different modes, here the European roulette reigns - something common in live casinos -, with a live French roulette and no American one. We have the usual live lightning roulette from Evolution Gaming and its XXXtreme version.

Payment methods

On paper, Videoslots offers 25 payment options. However, upon closer inspection, there are several that are not available in Philippines. For example, payment methods developed by Scandinavian banks for their users. Thus, among the main payment methods are VISA and MasterCard bank cards, Skrill, Neteller, Trustly, MuchBetter, PaySafeCard, or ecoPayz. Without a doubt, the most striking absence is that of PayPal.

When processing a withdrawal, it is important to keep in mind two things. Firstly, Videoslots applies the so-called closed loop withdrawal logic. This means that you must withdraw using the same methods used for deposit. Secondly, the first daily withdrawal is free of charge, but if you request a second withdrawal on the same day, a fee of $2.50 will be applied. Additionally, a fee of 3.9% be applied if there has been no turnover volume since the last deposit.

Security

Being a newly arrived operator in Philippines with no experience or reputation in our country, coupled with its outdated design and certain aspects we have mentioned, generate doubts among some users. However, we would like to emphasize that Videoslots is a 100% secure operator, as demonstrated by the various licenses granted by the DGOJ since 2020, both for roulette, blackjack, and slot machines, as well as the approval of its technical system.

On the other hand, we see that it complies with the https protocol that guarantees Philippines a secure internet connection. We see that all the information we provide to this operator is encrypted, and its website has the seals of +18, Self-exclusion, Play Responsibly or Game Safety. We insist that Videoslots meets all the requirements of Spanish gambling legislation, which includes the need to verify the account to enjoy a complete gaming experience or wait 30 days from registration for the user to be eligible for their promotions.

Videoslots mobile app

Currently, Videoslots does not have a mobile application for either Android or iOS devices. Therefore, we will have to settle for playing from our PCs or the web browser on our devices. It is important to note that Videoslots has a responsive design that adjusts to the screens of smartphones and tablets, allowing for a satisfactory gaming experience. All Videoslots games are also available in the mobile version.

Customer Support

Videoslots offers a 24/7 live chat, which is currently not available in Spanish. Therefore, you will have to communicate with their agents in English or use their phone support. They do not provide a telephone number, instead, you must enter your phone number and their agents will call you. Another contact option is to fill out the customer support form that will be sent to [email protected] or directly send an email with your inquiry. If you want to send a letter, you can do so at Ewropa Business Centre, Level 3, Suite 701, Din Karm Street, Birkirkara BRK 9043, Malta.

In the help section, we also find a FAQ section with frequently asked questions among Videoslots users. The information is quite complete, with the FAQs divided into categories such as My Account, Bonuses, Trophies and Rewards, Security and Verification, Deposits and Withdrawals, or Games, among many other options. Regarding social networks, their website provides a link to their Facebook profile, @videoslotscom, which is in English. On Twitter or Instagram, they have the same username, but they do not have Spanish language profiles.

Videoslots: opinions and conclusion

At this point, we are left with the feeling that Videoslots enters the Spanish market with an interesting proposal... but they are somewhat lost compared to other competitors. And this is something that, in such a competitive sector as online casinos in Philippines, with more than fifty operators available, clearly plays against them. But there are reasons for hope.

Without a doubt, what we liked the most about this new operator are the Slot Battles, with certain similarities to online poker such as freerolls or Sit&Go. Many operators offer this type of battles, but none at this level. On the other hand, the offer of roulette and live casino is quite complete, being able to enjoy numerous options from the best providers. The same cannot be said of blackjack.

However, it is undeniable that it has numerous aspects to improve. At times, it gives the impression that it has not particularly worked on the design for Philippines. For example, by offering information about a non-existent welcome bonus in the FAQs or including payment options available in countries such as Finland but not here. The absence of PayPal is another aspect to improve. There are elements to improve, will they achieve it?

Videoslots FAQ