Mansion Casino

Assessment

90/100

Visit

Best of Mansion Casino

• Great Blackjack Deal
• Powerful live casino
• VIP Club
• Extended customer service hours

Brian Dekker Gambling expert

Updated: 11/16/2022

"An ideal casino for blackjack fans, which also offers a very attractive catalog of live roulette and has a VIP club with very attractive prizes for its top players."

Mansion Casino may not be the best known operator for the public, but it is one of the most popular online casinos in the United Kingdom. In fact, in 2018 it was crowned UK Online Casino Operator of the Year at the prestigious International Gaming Awards. Like so many British operators, it has made sports sponsorship its letter of introduction by stamping its logo on the shirts of Bristol and the historic Millwall that play in the Championship -2nd English division-.

The Mansion Group was founded in 2003 and is based in Gibraltar like many other British online gaming operators. The company did not enter the Spanish market until 2021, when it received the necessary licenses from the AGCO to operate in the country. After years of presence in European countries and even in Latin America, Philippines users can finally enjoy playing at Mansion Casino.

Our experience at Mansion Casino

From the moment we arrive at Mansion Casino, we get the feeling that we are in a different place. In fact, the navigation is somewhat different from usual because although we have the usual casino, live roulette, promotions, and VIP menus, not all games appear under the casino tab. We'll have to open the menu on the left side of the screen to navigate through the various games at this casino, filtering by game type or developer. Although it's fairly simple, perhaps the navigation could be improved.

We will delve deeper into the available game catalog later on, but we can reveal that Mansion Casino offers slots, roulette, and blackjack, the essentials of any casino, as well as live roulette. The most notable players receive an invitation to the loyalty program, which can provide significant advantages, such as access to exclusive events, special gifts, or higher betting and deposit limits.

Until you become a VIP member, or even part of the loyalty program, you can take advantage of some of the promotions that are regularly offered. Remember that in order to access the offers, you will need to verify your account and 30 days must pass from the day you registered at Mansion Casino. If you meet these requirements, you just need to go to Promotions to see the available offers.

Moreover, we have the most common payment methods in any online gaming operator to process our income or deposits. The gaming experience from mobile devices would be better if we had a specific app, although the responsive design of the website allows playing from anywhere. Let's get to know more in depth everything Mansion Casino has to offer.

Games offer

As previously mentioned, the Mansion Casino game catalog is composed of slots, roulette, and blackjack, in addition to live roulette. It has two providers, Playtech and MGA. The former is closely related to Mansion Group, and has developed slot machines and all the roulette and blackjack tables we find, while MGA only contributes its slot offering. The main drawback is that the demo mode is not enabled.

✅ Slots

Probably, this is one of the casinos with a smaller offer of slot machines which doesn't have to be negative. It has Playtech and MGA as developers, so we can enjoy titles such as Roma, La Mina de Oro, Night Out, Ages of Gold, Book of Kings and slots dedicated to famous Spaniards of all kinds by MGA.

✅ Roulette

Although it sound incoherent, the roulette offer is fair but quite complete. Fair because it doesn't go beyond four tables and there is no American roulette, but quite complete because we have the European roulette in its standard versions (Classic Roulette), Premium and low cost (Penny Roulette), accompanied by the always interesting Premium French roulette. Could there be more roulettes? Yes, but the record is covered and we have VIP tables.

✅ Blackjack

Without a doubt, blackjack is the highlight of Mansion Casino. We can play Vegas, Premium or Cashback versions, we have Switch, Buster, Free Chip and the always interesting Blackjack Surrender. A more than complete offer that very few online casinos in Philippines can compete with.

✅ Live Roulette

It's remarkable that the offering of live roulette is greater than that of offline roulette. Live roulette is joined by versions Casiopea, Quantum or Express, all of them with a dealer. In total, this section adds up to five tables, all of them European, because it is completed with a slingshot roulette in which there is no dealer. Without VIP tables or low stakes, we have a more than complete offering.

VIP club

Mansion Casino has a loyalty program with five levels. The first three, Bronze, Silver, and Gold, will only enjoy exclusive promotions and regular deposit bonuses. VIPs will add a personal account manager, while Elite VIPs will also have special gifts, personalized cashback offers, or exclusive VIP event invitations. Access is not easy, as only players selected by Account Managers enter the program. If you meet their criteria, they will contact you to join the club or level up.

Payment methods

From Mansion Casino, they state that they want to simplify the transaction process to make it faster. There are only seven options available to make deposits: the bank cards Visa and MasterCard, bank transfer, the electronic wallets PayPal, Skrill and Neteller, and the prepaid card PaySafeCard. The deposit process is very simple, and in just a few minutes, we will have the funds deposited into our account.

It is unnecessary to remind you that you need to verify your account to withdraw funds. We can withdraw using the same methods used for deposits, with the logical exception of PaySafeCard which does not allow it due to its characteristics. Withdrawal requests are processed within 6 to 8 hours, although it should be noted that this does not mean that you will have the money in that time. Depending on the operation of each method, the operation be delayed up to 8 hours.

Security

The simple fact of having a license from AGCOassures Philippines that Mansion Casino is a completely reliable operator. It is true that on the Spanish gambling regulator's website it states that the Phishing Alert Service is not applicable, but this is not significant. On their website, they display the +18, Safe Gaming, Play Well, and Self-Exclusion seals. They also display the Thawte Secured seal which guarantees the website's security.

In addition to the necessary measures to comply with the requirements of the AGCO, Mansion Casino has its own security protocols to ensure fair play and a safe environment for its users. In this sense, it is mandatory to verify the account before being able to process a withdrawal or access promotions as required by current regulations. At the bottom, we have the link to the winning probabilities, with the RTP of all games.

Mansion Casino Mobile App

Mansion Casino does not have a mobile app. This does not mean we are restricted to playing only on our computers, as we can enjoy their casino games through our mobile or tablet browser. The website is optimized for mobile devices and offers the same features as the desktop version, but it is always preferable to have an app that optimizes data consumption or even allows Philippines to activate notifications.

Customer Support

The support team at Mansion Casino is available Monday to Sunday from 9am to 1am. They can be reached via free phone 900 377 046 and email at [email protected]. If calling from an international number, dial +34 911 976 571, but please note that the call will not be free. Another option is through live chat. The "Contact" link to send an email does not work, so you will need to send it from your own email account.

It's striking that we don't have a section with frequently asked questions. However, by scrolling down, we find abundant information about payment methods, terms and privacy, and other casino information. Although we have social media buttons, none of them work. Mansion Casino does not have its own profiles on Facebook, Twitter, or Instagram in Philippines. 

Mansion Casino: Opinions and conclusion

It's time to take stock of our experience at Mansion Casino, and the main conclusion we can reach is that it's an operator with plenty of room for improvement. Live blackjack and roulette are its strong points, with a wider and more varied range of games on offer. The offline roulette tables with premium European and French versions are also good, although there's no American roulette.

The slot catalog is not very extensive, although all its games come with the guarantee of two top-level developers such as Playtech and MGA. We have facilities such as the VIP club, although the criteria for entry or promotion between levels are not clear, or promotions once 30 days have passed since registration and our account is verified. Also the payment methods. It is not the casino with the most deposit or withdrawal options, but they are certainly the most used by players.

There are some aspects to improve. Navigation is one of them, we miss more slots and some roulette tables, the demo mode or the app; and issues such as inactive buttons on social networks should be fixed. Live chat comes with a toll-free phone number where we will be assisted in Spanish and in a support schedule more than enough, covering the usual hours of play.

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