Chances are that in recent weeks, you have received emails or notifications when logging into your online betting, casino, bingo, or poker room account to verify your identity. In fact, identity verification is mandatory since April 1st, 2019, and many betting operators have launched incentives for their users to verify their identity like the free bonuses for players who verify the account. But what is identity verification? What is it for? How is it done? Let's answer the questions about verifying betting accounts.
Table of contents
What is identity verification
Identity verification is a requirement introduced by the General Directorate for the Regulation of Gambling (DGOJ) to protect the player and prevent fraud in the online gaming sector, which continues to grow in our country. When we register with a betting company, we have to provide personal information such as our name and surname or ID number. The goal of identity verification is to ensure that the registration information matches the user's personal data. In other words, that you have not made them up and signed up with a fictitious identity.
Is it mandatory to verify my account?
Although account verification has been mandatory since April 1, 2019, we can still bet or play on our favorite online casino as if nothing has changed... except for two key moments for any player. The first one is make deposits over $150, a necessary amount to access some welcome bonuses, although it is also true that some betting houses or casinos have reduced their bonuses to require users to make deposits lower than this amount.
The second moment when you will need to have your account verified is withdrawal of funds. If you haven't verified your account, you will not be able to request any fund withdrawals. Verification is the only way for online gaming operators to verify that the identity of the user requesting the withdrawal matches that of the registered player. In parallel, online bookies or casinos have their own mechanisms to ensure that the money will not end up in the hands of third parties.
How to verify your identity
Verifying the user's identity is very simple. You just need to send your ID or NIE to the betting house or online casino. To do this, you need to scan or take a photo of both sides of the identification document with a good resolution, and send them. We have two options for this:
- By email: you only have to attach the images of the front and back of your ID card or NIE and send them by email to the operator's email address or as a reply to the email they sent you.
- From your user area: From our user area, you can access verification. You just have to upload the two images of your identification document and the operator will confirm it.
After sending the documentation, the betting house or online casino will verify it with the data you provided at the time of registration. Once they have verified it, you will receive a confirmation email, and you will be able to withdraw funds or make deposits over 150$.
Why can't I verify my identity?
Don't worry if you haven't received the confirmation email yet, as the verification process take a few days. The fact that it takes a little longer doesn't mean there are any issues. Moreover, in case of inability to verify your identity, the online casino or betting house will contact you to solve the problem. These are the most common causes of problems in user identity verification:
- Invalid format: images in JPG, PNG or even PDF format do not cause problems, but if you sent them in another format they be unreadable, and cannot be verified.
- Cropped or poor-quality image: if a piece of the document is cut off when scanning or if the photo has poor lighting or low resolution that makes it difficult to read, the account cannot be verified.
- Expired document: your identity cannot be verified if your ID card or foreigner identification number (NIE) has expired or if you send it after it has already expired.
As you can see, these are small details that can be easily resolved. Make sure to send a readable document in a common format, that has not been modified or edited to avoid suspicion and problems. If they are unable to verify your account, you will have to resend the ID or NIE image with that issue resolved: better quality or definition, in a common format, with the entire document visible, etc.